Runa Platform Support

Account Info

• How long does verification take?
• How do I sign in to my account?
• Can I invite my colleagues to my company's account?
• How can I be added to my company's account?
• Why have I failed my KYB (know your business) check?
• Can I close my account?

Balances

• How do I get access to Runa Balances?
• How do I transfer funds to my Runa Balances?
• How fast will funds be available?
• Do I need to add a reference?
• Will I be charged for topping up with a card payment?
• Will I be charged for topping up with a bank transfer?

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Orders and redemption

• How do I send reward links to my recipients?
• How do I add a personalised message for my recipient?
• What does my recipient see?
• When will I receive my reward links?
• Do reward links expire?
• Which regions do you operate in?

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