Holly
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Activity overview
Latest activity by Holly-
Holly created an article,
Satisfaction Survey Prize Draw
Terms and ConditionsHow to EnterTo enter the draw, you must fully complete and submit the satisfaction survey sent to you by Runa.Each completed survey submission counts as one entry into that mont...
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Holly created an article,
How do I add the card to my wallet?
Apple WalletSelect the Add to Apple Wallet button on your prepaid cardWhen prompted, login with your Apple IDChoose the devices you wish to add the prepaid card toYou’re all set! Other WalletSelect...
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Holly created an article,
How do I set a PIN?
You can now set your own 4 digit PIN for your prepaid card. This is optional but will help you if the retailer you are choosing to spend with requires one. Simply access your prepaid card link and ...
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Holly created an article,
Can I use my card to withdraw cash?
The card is not able to be used for cash withdrawal, either at ATM or through transfer apps.
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Holly created an article,
I entered the wrong details to verify my card
If you entered the incorrect email or phone number to verify your card, access your link again and retype the correct details in the 'add to Wallet' process.
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Holly created an article,
My payout shows error code RE999
The payout link you are trying to access is experiencing some issues, which usually happens when the payout type you have selected is temporarily available. Your link should load as expected within...
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Holly created an article,
My payout shows error code RE015
The payout link you are trying to access is experiencing some issues, which usually happens when the payout type you have selected is temporarily available. Your link should load as expected within...
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Holly created an article,
My payout shows error code RE010
The payout link you are trying to access is facing intermittent issues and should load as expected within 24-48 hours. If you continue to experience issues after this time, please each out to the b...
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Holly created an article,
My payout shows error code RE009
This error typically occurs if a payout link is refreshed too many times. Please clear your cache and cookies, then wait 5 minutes before refreshing the page once more. If you continue to experienc...
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Holly created an article,
My payout shows error code RE007
The payout link you are trying to access is experiencing some issues, which usually happens when the payout type you have selected is temporarily available. Your link should load as expected within...