Holly
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Activity overview
Latest activity by Holly-
Holly created an article,
How can I request a new top-up invoice?
If your finance team requires an Invoice when initiating a bank transfer to top up your balance you can easily download an invoice from the platform. Go to the bank details page of the balance you...
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Holly created an article,
Do Webhooks include just order notifications or does it also include card by card spending too?
It’s just for order completion, so a signal to say “your order is complete” for the whole order.
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Holly created an article,
Will HSBC top up details still work in Runa?
HSBC top up details will no longer work in Runa. You can easily and instantly top up with you VIBAN details.
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Holly created an article,
At what point do orders change from Connect to Runa?
There will be two weeks overlap to allow for orders to take place in both Connect and Runa.
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Holly created an article,
Will there still be a Playground environment?
Yes - instructions on how to access this can be found here.
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Holly created an article,
Will I have access to two different portals during the transition—continued access to my current Connect portal while we’re training on and getting set up on Runa?
Yes - you will have access to both until you are fully set up on Runa.
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Holly created an article,
How does the balance in my Connect API float get transferred to my Runa API float?
We will do this automatically for you.
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Holly created an article,
How will reporting work?
We will provide you with the last 3 months of order history in your new portal. You can request more data from us at any time.
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Holly created an article,
Will there be any downtime during migration?
We do not expect any downtime during the migration process.
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Holly created an article,
How often will I need to update?
This will be the last breaking change. Once you have integrated with the new Runa API you will not need to re-integrate.