Runa Prepaid Card Support

Access

• I entered the wrong details to verify my card
• How do I receive my prepaid card?
• I haven't received my card
• I'm not receiving my activation code
• My 6-digit activation code isn't working

Wallet

• How do I add the card to my wallet?
• Do I need to add the card to a wallet to use it?
• Verification isn't working with Apple/Google Wallet

Usage

• How do I set a PIN?
• Can I see my full card balance and details?
• Can I use my card to withdraw cash?
• My billing address doesn't work

Security

• Is my information secure?
• What happens if my card is flagged for fraud?

Expiry

• When does my card expire?
• My card has expired. Can I receive new funds?

Disputes and Complaints

• I want to dispute a transaction on my Prepaid card
• I have a complaint