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  1. Runa
  2. Ordering and Redemption

Ordering and Redemption

Support with ordering, redemption and merchant approvals

Ordering

  • How to create payout selection templates
  • How to create redemption templates
  • How do I send reward links to my recipients?
  • How do I add a personalised message for my recipient?
  • When will I receive my reward links?
  • Are there any ordering limits?
See all 12 articles

Redemption

  • What does my recipient see?
  • Can I cancel a payout?
  • Do reward links expire?

Merchant Approvals

  • How do I request access to merchants on the Runa Network?
  • How long does the approval process take?
  • I need to provide additional information for a merchant I requested. What do I need to do?
  • My request to gain access to a merchant was declined. What can I do?
  • I applied for a merchant that requires manual approval. How do I know the status of my request?
  • How do I know which merchants require manual approval?
See all 8 articles
Runa