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  1. Runa
  2. Legacy Support

Legacy Support

Support with our legacy Connect platform, and migration

Migration to Runa

  • Do Webhooks include just order notifications or does it also include card by card spending too?
  • Will HSBC top up details still work in Runa?
  • At what point do orders change from Connect to Runa?
  • Will there still be a Playground environment?
  • How will reporting work?
  • Will there be any downtime during migration?
See all 16 articles

Connect API

  • What is the maximum expected response time APIs?
  • Is there a maximum number of requests allowed for each API call in a single day?
  • Are there options to filter products via API?
  • What kind of auth is needed for production API, are there additional measures like IP restrictions?
  • Do you need to whitelist IPs?
  • Can we filter based on redemption type and categories?
See all 15 articles

Ordering via Connect

  • How do I make a stock order request?
  • How do I add an email template?
  • How do I cancel an order?
  • My order has failed, what should I do?
  • How do I order gift cards through the API?
  • How do I order gift cards through the Runa Connect portal?
See all 7 articles
Runa