Google Play Redemption Error - Contact Support Journey

How to email Google Support:

1. Firstly, select ‘Send us details’

2. Complete details within form

1. Upload an image of the gift card as instructed

2. Enter the gift card code in the "gift card redemption code section

3. Input N/A in the shop and city purchased fields

How to chat to a Google Support Agent

1. Click this link Google Support ensuring you’re using Microsoft Edge as your browser (if you don’t have this you can download for free here - Microsoft Edge)

2. Type ‘redeem’ in the box and select ‘Can’t redeem gift card’

3. Scroll down and click ‘Next step’

4. Select the chat option

5. Live chat form

1. Input your details, inputting N/A in the Transaction ID field.

2. Under ‘Select your issue’ choose ‘I have entered my gift card code but it doesn’t work’

6. Select No and click 'Submit'

7. This will then take you to the form below

1. Enter ‘Can’t redeem gift card error’ in the description field

2. Enter N/A in the error code field

3. Upload an image of the gift card

4. Enter N/A in the serial number field

5. Upload an image of the gift card again

8. Enter N/A in the city and retailer purchase fields

9. This will the allow you to speak directly to a Google Support agent

If your journey does not bring you to the above chat option we advise downloading the "Microsoft Edge" web browser and retaking the above steps.